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Customer Care – Bespoke Gifts
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Customer Care

Ordering

How to make an order online:

  1. If you know what you're looking for, start shopping by selecting the product category links: eg RETAIL GIFTS, APPARELS. You can also shop our latest product through the NEW ARRIVAL category link, or our weekly features through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

  2. Click on an item to view its details.

  3. Once you have found an item you want to buy, select the quantitiy, your size, as well as the colour (if applicable) you want from the drop down list next to the item and click on the 'ADD TO CART' button.

  4. You can then either click on the 'CONTINUE SHOPPING' button to continue browsing other items, or review the items in your shopping bag by clicking on 'MY CART'.

  5. Check your purchases at the shopping bag page and click 'CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

  6. You will be prompted to log in if you have not done so before you can proceed to the next step. Alternatively, you may choose to checkout without registering.

  7. Confirm your mailing address and mode of shipping (Regular or Registered)

  8. Choose your payment mode and your order(s) will be CONFIRMED AND RESERVED for you for a 24-hour time frame.

  9. Key in your payment details.

  10. You will receive our confirmation email once your payment’s been verified and when your order’s been shipped out
Delivery

Upon confirmation of your payment, we will send you a notification email/sms to inform you when the item is dispatched. For delivery within Singapore (excluding offshore islands), you may opt for the following mode of delivery:

Normal Postage-

The cost of the postage will depend on the product net weight. For more information on calculation of delivery cost, please click ‘SHIPPING COST’. It will take 3-5 working days for the parcel to reach you and NO tracking number will be provided. We will not be held responsible for any missing or damaged parcel during delivery. However, it is advisable to opt for Registered Postage.

Registered Postage- 

An additional charge of S$2.24 will be charged on top of normal postage by weight per order. It will take 1-2 working days for the parcel to reach you. You will be provided with the tracking number to be updated of the delivery status.

Courier Services- 

Courier service will be charged at a flat rate of S$8 per address regardless of size and weight and quantity.

Shipping Cost

The shipping cost will be calculated based on the TOTAL NET WEIGHT of your orders.

The shipping cost is based on SINGPOST services are as follows:


Local Mail Rates
For Letters, Postcards, Printed Papers And Small Packets
Weight Step Not Over Standard Mail Non Standard Mail
Regular
20g
26 c
50 c
40g
32 c
50 c
Large
100g
50 c
80 c
250g
80 c
$1.00
500g
$1.00
$1.50
1kg
$2.55
$2.55
2kg
$3.35
$3.35
3kg
$4.20
$4.20

 

Registered Postage- 

For registered article, please add S$2.24 to the calculate Normal Postage Rate as shown above.

Courier Services- 

Courier service will be charged at a flat rate of S$8 per address regardless of size and weight and quantity.

Privacy & Security

We respect the privacy of our customers and no private information provided by you will be disclosed to unrelated entities unless required by law. 

Returns & Replacements

All items mailed are brand new. There will be strictly no exchange or refund for incorrect item purchased (incorrect colour, design etc.). All items are checked before mailing.

However, should you receive a defective or incorrect item, please contact our customer care and provide a snapshot of the problem along with as much details as possible and we will get back to you the next working day.

All exchange must be done within 14 working days from date of payment.

Should we find the returned item not defective or incorrect aforementioned, the item will be sent back and the cost of the delivery will be borne by the customer.

Strictly no cash refunds will be done unless the item you ordered is out of stock.

Payment, Pricing & Promotions
All the prices stated are in Singapore dollars. All prices are fixed otherwise stated. We currently only accept funds transfer (atm, internet banking). For  funds transfer, please drop us an email with the following once transaction is complete 1) Name of Bank 2) Transaction Reference Number 3) Snapshop of receipt (if available) Please transfer the money within 24 hrs from confirmation or your order will be voided. Rest assured that your details will be safe with us as we take security while shopping online very seriously. All transaction charges are fully absorbed by us to ensure a pleasant shopping experience. All promotional items are while stock last. We reserved the rights to amend or terminate any promotion without prior notice.

Orders Status
You may check on your order status at the ‘My Orders’ tab after you has signed in to your account. 

Updating Account Information
To change the information you have first entered when you sign up as a member, simply log in to your account at our website through the MY ACCOUNT tab and edit the respective information you would like to change (etc. email, billing address, shipping address).